Shipping policy

Thank you for shopping with Relicreate. Each order is carefully prepared and packaged to help your pieces arrive safely.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

During holidays, product launches, promotional periods, or periods of unusually high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that processing time is separate from carrier transit time.

U.S. Shipping

Relicreate currently ships primarily within the United States.

Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout based on your order and delivery address.

Delivery estimates shown at checkout begin after your order has been processed and transferred to the shipping carrier.

Carrier delivery times are estimates and are not guaranteed.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Holiday shipping volume
Transportation disruptions
Incorrect or incomplete delivery information

If we become aware that we are unable to ship your order within the timeframe communicated to you, we will contact you regarding the delay and available options in accordance with applicable law.

Tracking

When tracking is available, tracking information will be sent to the email address provided with your order.

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to update within the carrier’s system.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at hello@relicreate.com.

We will make reasonable efforts to update your address before shipment, but we cannot guarantee changes once an order has entered fulfillment or been transferred to the carrier.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order is reshipped.

Lost or Missing Packages

If your tracking information shows unusual delays or you believe your package may be lost, please contact us at hello@relicreate.com with your order number.

We will work with you and the shipping carrier to investigate the shipment.

Please note that a package showing as “delivered” by the carrier may occasionally arrive shortly afterward or may have been left with a household member, neighbor, mailroom, front desk, or other secure delivery location.

We recommend checking these locations before contacting us.

If a shipment is confirmed lost in transit, we will work with you to determine an appropriate resolution, which may include a replacement or refund depending on the circumstances and product availability.

Damaged Items

Many Relicreate products are ceramic, glass, or other delicate objects and are carefully packaged for shipment.

Please inspect your order promptly upon delivery.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, at hello@relicreate.com.

Please include:

Your order number
Clear photographs of the damaged item
Photographs of the inner and outer packaging
A brief description of the issue

Please retain the damaged item and all original packaging until we have completed our review, as the shipping carrier may require photographs or additional documentation.

We will review the issue and work with you to arrange an appropriate replacement or refund.

For additional information, please refer to our Return & Refund Policy.

Stolen Packages

Relicreate is not responsible for packages that are confirmed by the shipping carrier as delivered but are subsequently lost or stolen.

However, please contact us if this occurs and we will do our best to help you review the tracking information and determine whether a carrier investigation or other next step is available.

We strongly recommend shipping orders to a secure location where someone can receive the package, particularly for higher-value orders.

Returned or Refused Packages

Packages that are refused, unclaimed, or returned to Relicreate because of an incorrect or incomplete address may be subject to additional shipping charges if reshipment is requested.

Any refund issued for an eligible returned package may exclude original shipping charges and any return-to-sender fees incurred by Relicreate, except where required by applicable law or where the return resulted from an error by Relicreate.

Multiple Shipments

In some cases, items from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

International Shipping

Relicreate does not currently offer standard international shipping unless an international shipping option is specifically displayed and available at checkout.

If international shipping becomes available, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or standard shipping charges unless expressly stated otherwise.