Refund policy

Return & Refund Policy

We hope you love the pieces you discover at Relicreate. If something isn’t quite right, we accept return requests within 14 days of delivery.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and returned with its original packaging.

To request a return, please contact us at hello@relicreate.com before sending your item back. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Many Relicreate pieces are ceramic, glass, or handcrafted objects and require special care during shipping. Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs of the item and packaging. We’ll review the issue and work with you to arrange an appropriate replacement or refund.

Natural Variations

Due to the nature of ceramic glazes, handcrafted finishes, and artisanal production, slight variations in color, texture, glaze, pattern, crackle patterns, shape, and finish may occur. These natural variations are part of the character of each piece and are not considered defects.

Product colors may also appear slightly different depending on lighting conditions and screen settings.

Non-Returnable Items

Personalized, customized, and made-to-order items cannot be returned unless they arrive damaged, defective, or incorrect. Gift cards and final-sale items are also non-returnable.

Exchanges

We do not currently offer direct exchanges. The fastest way to receive a different item or variation is to return the original eligible item and place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. Approved returns must be received by Relicreate before a refund can be issued, unless otherwise instructed by us.

If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@relicreate.com.